Terms and Condition

Definitions

• "Services" means our website, products, sourcing services, and all related offerings.
• "Products" means agricultural products, foods, and goods we sell.
• "User," "you," or "your" means the person or entity using our Services.
• "Content" means text, images, videos, and other materials on our website.
• "Account" means your registered user account on our website.

Eligibility

Age Requirements

• You must be at least 18 years old to use our Services
• If under 18, you must have parent/guardian consent
• We reserve the right to verify age

Legal Capacity

• You must have legal capacity to enter contracts
• You must not be prohibited from using our Services
• You represent that all information provided is accurate

Geographic Restrictions

• Services are available where legally permitted
• Some products may not ship to all locations
• You must comply with local laws regarding import

Account Registration

Creating an Account

Required Information:

• Accurate personal information
• Valid email address
• Secure password
• Shipping address

Your Responsibilities:

• Keep account information current
• Maintain password confidentiality
• Notify us of unauthorized access
• All activities under your account are your responsibility

We May:

• Refuse to create accounts
• Suspend or terminate accounts
• Require identity verification

Products & Ordering

Product Information

We Strive for Accuracy:

• Product descriptions
• Pricing
• Availability
• Images

However:

• We don't warrant absolute accuracy
• Products may vary slightly from images
• Natural products may have color/size variations
• We reserve the right to correct errors

Pricing

All Prices:

• Listed in US Dollars ($)
• Subject to change without notice
• Do not include shipping (unless stated)
• May not include applicable taxes

Order Acceptance

Placing an Order:

1. Add items to cart
2. Proceed to checkout
3. Provide shipping/billing information
4. Review order
5. Submit payment

Order Confirmation:

• You'll receive email confirmation
• Confirmation doesn't mean acceptance
• We reserve right to refuse/cancel orders for:
  • Product unavailability
  • Pricing errors
  • Payment issues
  • Fraud concerns
  • Address verification problems
  • Violation of Terms

Order Acceptance:

• Occurs when we ship your order
• You'll receive shipping confirmation
• Contract formed at that point

Product Availability

• Products subject to availability
• Out-of-stock items will be notified
• We may substitute similar products (with notice)
• Backorders may be offered

Payment

Payment Methods

We Accept:

• Credit cards (Visa, Mastercard, AmEx, Discover)
• Debit cards
• PayPal
• Wire transfer (wholesale orders)
• Other methods as offered

Payment Processing:

• Handled by secure third-party processors
• We don't store full credit card information
• Payment charged at order placement or shipment

Payment Terms

Retail Orders:

• Payment due immediately
• Must clear before shipping

Wholesale/Bulk Orders:

• Terms negotiated per agreement
• Typically: 50% deposit, 50% before shipping
• Established customers may receive Net 30

Failed Payments

If payment fails:

• Order may be cancelled
• You'll be notified
• We may hold order pending payment
• Additional verification may be required

Taxes

Sales Tax:

• Charged based on shipping destination
• Calculated at checkout
• Based on applicable state/local rates

Import Duties/Customs:

• International orders may incur customs fees
• Your responsibility to pay
• Not included in our pricing
• We're not responsible for customs delays

Shipping & Delivery

Shipping Locations

We Ship:

• United States (all 50 states)
• Canada
• Europe (UK, Germany, France, Netherlands, others)
• Select international destinations

Restrictions:

• Some products restricted by destination
• Customs regulations may apply
• We'll notify if we can't ship to your location

Shipping Methods & Times

Domestic (USA):

• Standard: 5-7 business days
• Express: 2-3 business days
• Free shipping: Orders >$75 (standard)

Canada:

• Standard: 7-10 business days
• Express: 3-5 business days

Europe:

• Standard: 10-14 business days
• Express: 5-7 business days

International:

• Varies by destination
• Customs clearance may add time

Shipping Costs

• Calculated at checkout
• Based on: weight, destination, method
• Free shipping thresholds may apply
• Wholesale orders: negotiated rates

Order Tracking

• Tracking number provided when shipped
• Track via carrier website
• Updates sent to your email
• Contact us if tracking issues

Delivery Issues

Damaged Packages:

• Note damage on delivery receipt
• Photograph damage
• Contact us within 48 hours
• We'll arrange replacement or refund

Lost Packages:

• Contact us if not received within expected time
• We'll trace with carrier
• Replacement or refund after investigation

Wrong Address:

• Verify address carefully at checkout
• We're not responsible for errors you make
• Address changes after shipment may incur fees
• Refused deliveries may incur return shipping charges

Returns & Refunds

Return Policy

Eligible for Return:

• Unopened products
• Within 14 days of delivery
• In original packaging
• Products in resalable condition

NOT Eligible:

• Perishable items (if quality issue, see below)
• Opened packages (unless defective)
• Custom/special orders
• Clearance/final sale items

Return Process

1. Contact us: support@noblefoodsinc.com
2. Provide order number and reason
3. We'll issue Return Authorization (RA) number
4. Ship back with RA number
5. Track return shipment
6. Refund processed upon receipt

Return Shipping:

• Your responsibility (unless our error)
• We recommend trackable method
• We're not responsible for lost returns

Refunds

Processing:

• Processed within 5-7 business days of receipt
• Refunded to original payment method
• May take 5-10 days to appear on statement

Refund Amount:

• Full product price
• Original shipping NOT refunded (unless our error)
• Return shipping NOT refunded

Damaged or Defective Products

Quality Issues:

• Contact us immediately
• Provide photos
• We'll arrange replacement or full refund
• We cover return shipping

Perishable Products:

• Report issues within 48 hours of delivery
• Provide photos
• Describe quality issue
• We'll issue credit or replacement

Wholesale & Sourcing Services

Wholesale Customers

Separate Agreement:

• Wholesale terms require separate contract
• Minimum order quantities apply
• Special pricing and payment terms
• Contact: wholesale@noblefoodsinc.com

Sourcing Services

Custom Sourcing:

• Governed by separate sourcing agreement
• Quotes valid for 30 days
• Payment terms negotiated per order
• Quality specifications in writing
• See Services page for full terms

Intellectual Property

Our Rights

We Own:

• Website content and design
• Company name and logos
• Product images and descriptions
• Trademarks and branding
• Website code and software

Copyright:

• All content © 2026 Noble Foods & Edible Oils
• Protected by copyright laws
• Unauthorized use prohibited

Your Limited License

You May:

• View website for personal use
• Print product information for personal use
• Share links to our website

You May NOT:

• Copy or reproduce our content
• Use our images without permission
• Modify our materials
• Use for commercial purposes
• Remove copyright notices
• Create derivative works

Trademarks

Protected Marks:

• Noble Foods & Edible Oils™
• Company logos
• Product names
• Taglines and slogans

Use Requires:

• Written permission
• Trademark usage guidelines
• Proper attribution

User Content

If You Submit Content (reviews, photos, etc.):

• You grant us license to use it
• Non-exclusive, worldwide, royalty-free
• For marketing, website, social media
• You warrant you own the content
• You grant us right to modify/edit

Prohibited Uses

Illegal Activities:

• Violate any laws or regulations
• Infringe intellectual property rights
• Engage in fraudulent activity
• Provide false information

Technical Abuse:

• Hack or breach security
• Use automated tools (bots, scrapers)
• Overload servers (DDoS)
• Reverse engineer our software
• Introduce viruses or malware

Commercial Misuse:

• Resell products without authorization
• Use products for commercial production
• Compete with our services
• Frame our website on another site

Content Violations:

• Post offensive content
• Harass other users or staff
• Spam or bulk messaging
• Impersonate others

Consequences:

• Account termination
• Order cancellation
• Legal action
• Banned from services

Disclaimers

Product Information

We Don't Warrant:

• Absolute accuracy of descriptions
• Fitness for particular purpose (except food safety)
• Results from using products
• Compatibility with dietary needs (verify yourself)

Natural Products

Agricultural Products:

• May vary in appearance, size, color
• Subject to natural variations
• Growing conditions affect quality
• Seasons affect availability

Third-Party Services

We're Not Responsible For:

• Shipping carrier delays or losses
• Payment processor issues
• Third-party website problems
• Actions of partner farmers

Website Functionality

No Guarantee:

• Uninterrupted access
• Error-free operation
• Security breaches
• Data loss

Limitation of Liability

We're Not Liable For:

Indirect Damages:

• Loss of profits
• Loss of data
• Loss of business
• Consequential damages
• Punitive damages
• Incidental damages

Direct Damages:

• Limited to amount paid for product/service
• Maximum $500 per claim
• Aggregate limit for all claims

Excluded Damages:

• Shipping carrier losses
• Customs delays
• Import duty costs
• Third-party service failures
• Product preparation/cooking outcomes

Indemnification

You Agree to Defend and Indemnify Us:

Against Claims Arising From:

• Your violation of these Terms
• Your violation of laws
• Your misuse of products
• Your content submissions
• Your negligence or misconduct
• Claims by third parties related to your use

Including:

• Legal fees and costs
• Damages and settlements
• Court costs
• Expert witness fees

Dispute Resolution

Governing Law

These Terms Governed By:

• Laws of the State of Georgia, USA
• Without regard to conflict of law principles
• Federal laws of the United States

Informal Resolution

Before Legal Action:

• Contact us: legal@noblefoodsinc.com
• Describe dispute in detail
• Proposed resolution
• We'll respond within 30 days
• Good faith attempt to resolve

Arbitration Agreement

Disputes Resolved Through Arbitration:

• Binding arbitration (not court)
• American Arbitration Association (AAA) rules
• One arbitrator mutually agreed
• Location: San Francisco, CA or your location
• Decision is final and binding

Exceptions:

• Small claims court (under $5,000)
• Intellectual property disputes
• Injunctive relief
• Collection matters

Jurisdiction

If Arbitration Doesn't Apply:

• Exclusive jurisdiction: California courts
• Venue: San Francisco, CA
• You consent to personal jurisdiction

Termination

We May Terminate:

Your Access if:

• You violate these Terms
• Engage in fraudulent activity
• Abuse our services
• Harm our business or reputation
• For any reason with notice

Effect of Termination:

• Account closed immediately
• Access to Services revoked
• Pending orders may be cancelled
• Outstanding balances still due

You May Terminate:

Close Account Anytime:

• Contact: support@noblefoodsinc.com
• Fulfill outstanding obligations first
• Return any pending orders

Survival

These Sections Survive Termination:

• Payment obligations
• Intellectual property rights
• Disclaimers and limitations
• Indemnification
• Dispute resolution

General Provisions

Entire Agreement

• These Terms constitute entire agreement
• Supersedes prior agreements or communications
• Modifications only valid if in writing

Amendments

• We may modify Terms anytime
• Changes posted with "Last Updated" date
• Material changes notified by email
• Continued use = acceptance of changes
• Review Terms periodically

Severability

• If any provision unenforceable, others remain valid
• Invalid provisions modified to be enforceable
• No waiver of other rights

Waiver

• Our failure to enforce doesn't waive rights
• Must be in writing to be effective
• No waiver of future rights

Assignment

• We may assign these Terms (e.g., if sold)
• You may not assign without our consent
• Any unauthorized assignment is void

Force Majeure

Not liable for delays due to:

• Natural disasters
• War, terrorism
• Government actions
• Labor disputes
• Supplier failures
• Pandemic or epidemic
• Other events beyond our control

Notices

To You:

• Email to address on file
• Posted on website
• Mail to address on file

To Us:

Email: legal@noblefoodsinc.com

Relationship

• No partnership, agency, or employment created
• Independent contractor relationship
• No authority to bind us

Third-Party Beneficiaries

• No third-party beneficiaries
• Only you and we have rights under Terms